Refund and cancellation policy

Every payment on the platform is for an optional digital service bought by a project owner: unlocking extra requests, featured placement, the verified badge, and marketing to our investor base.

Investors pay nothing. No registration fee, no subscription, no charge for making contact.

The platform never receives or transfers investment money, so this policy does not cover anything you pay to a project owner.

If you were charged and the service was not activated because of a technical fault on our side, you are refunded in full.

If you were charged twice for one transaction, the duplicate is refunded in full.

If we cannot deliver a service for a reason attributable to us, you are refunded in full.

If we delete your project or suspend your account for a reason that is not a breach by you, the unused portion is refunded pro rata.

After the service has been delivered and has begun to take effect — featured placement started, or paid requests actually unlocked.

Because a commercial result did not follow. The platform sells listing and visibility; it does not guarantee that an investor will come forward or that a deal will close.

If your account was suspended or your project deleted for breaching the terms or the acceptable use clause.

The marketing service once it has actually been sent to the investor base, because its cost is consumed on delivery.

You may cancel any service and be refunded in full for as long as it has not been delivered.

The marketing service is delivered manually, so you may cancel it and be refunded for as long as it has not been sent.

Send the transaction reference, its date and your reason through the Contact page, or write to info@wasitinvest.com.

We answer within two business days, either accepting the request or explaining why it was declined.

An accepted refund is returned to the same method it was paid with within 14 business days; the actual timing depends on your bank or card issuer.

We deduct no administrative fee from a refund.

All prices are in Egyptian pounds and include any applicable tax.

If you paid by card in another currency, the exchange rate and any conversion fee come from your bank, not from the platform, and are not refundable by us.